At Tvimax, we are dedicated to providing outstanding customer service and ensuring that all your queries are addressed in a timely and professional manner. We understand how important it is for you to have a seamless experience with our IPTV service, and we are always available to assist you. Whether you have a question about the service, need technical support, or require any clarification, we are here to help.
Your satisfaction is our top priority, and we want you to feel confident in your decision to choose Tvimax. If, for any reason, you are not completely satisfied with your purchase, we encourage you to reach out to us.
Our team is committed to resolving any issues you may encounter and will work diligently to meet your needs and expectations. We believe in providing friendly, professional, and efficient customer support, and we aim to ensure that all of our customers have a positive experience with our services.
What You Need to Know?
If you are not satisfied for any reason and wish to request a refund, we are here to assist you. However, please note the following:
• You are eligible to request a full refund within 3 days from the date you placed your order.
• If you request a refund after 3 days, we will subtract the cost of one month of service from your payment and refund the remaining amount. (for a subscription longer than 1 month).
• You can continue using our service until the end of the current month, even after requesting a refund. Since your payment covers the full month, we will keep your subscription active until the end of that period. This ensures you get the full value of what you paid for.
• To make the refund process fast and easy, please contact us directly. We usually process refunds within 1 business day.
Important Notice: If you choose to open a dispute through your bank or payment provider, it may significantly delay the refund process due to the time required for investigation and resolution. This process can take several days or even weeks, depending on your bank's policies.
To ensure a faster and smoother refund, we highly recommend contacting us directly. Our team can process your request much more quickly and efficiently without unnecessary delays.
Submit Your Refund Request
To ensure a quick and smooth resolution of your refund request, please follow the steps outlined below:
- Contact us: Reach out to us via WhatsApp, Live chat, or email support to initiate your refund request.
- Provide Your Details: Please provide your subscription username and the email address used for purchasing our IPTV service.
- Refund Method: Refunds will be processed to the original payment method used for the transaction.
Fast Refund Processing
We understand that your time is valuable, and our goal is to make the refund process as hassle-free as possible. If you have any questions or concerns about the process, our support team is available to assist you and guide you through each step. Please feel free to reach out to us at any time, and we will ensure that your refund is processed swiftly and efficiently.
Your Satisfaction is Our Priority
At Tvimax, we strive to build long-lasting relationships with our customers, and we truly value your feedback. We hope to continue serving you and providing you with the best possible IPTV experience. Thank you for choosing Tvimax, and we look forward to addressing any concerns you may have in the future.